Order FAQs

Why do I get "permission denied" when trying to access my completed order via a web browser?

Some users have reported this issue when using the Safari browser - try using Chrome or Firefox instead. They will prompt your for your username and password.

I am getting a "421 Error" when I connect to the FTP server. What can I do to solve this problem?

You will need to set your FTP connection to passive. We are running new software, which is causing the need to use passive. On some devices this just involves running the "epsv" command after logging in, before listing or retrieving files.