Order Data FAQs

Where is the Geolocation search feature Data Ordering page?

I am getting a "421 Error" when I connect to the FTP server. What can I do to solve this problem?

You will need to set your FTP connection to passive. We are running new software, which is causing the need to use passive. On some devices this just involves running the "epsv" command after logging in, before listing or retrieving files.  It is definitely a hassle, but the new FTP server hasn't been down (*knock on wood*).